Privacy Policy
At Tanin, we are committed to safeguarding the privacy and data of every visitor and customer who interacts with our website. This Privacy Policy outlines how your information is collected, used, and protected in accordance with UAE laws and global best practices.
Information we collect
We may collect the following data:
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Personal details: Name, address, phone number, email
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Payment details (via secure third-party gateways only)
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Device/browser information (for performance and analytics)
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Communication preferences (email marketing, order updates)
How we use your data
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To fulfill your order and deliver your products
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To process payments securely
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To offer customer service and warranty support
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To personalize your shopping experience
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To notify you of promotions, updates, or important product-related info
You may opt out of promotional emails at any time.
Data protection, Security & Cookies
Tanin uses SSL encryption, secure servers, and privacy-compliant tools to protect your data. We never sell, rent, or share your information with third parties unless required by law. Our site uses cookies for performance optimization, user behavior analysis, and site improvements. You can disable cookies through your browser settings.
Your Rights
Orders are typically processed within 1–2 business days. Delivery within Dubai and nearby emirates takes 1–3 working days from order confirmation. Orders to remote areas may require additional time.
We do not store credit card details or sensitive financial data.
Shipping Policy
We strive to make the delivery of your Bosch appliances as seamless, fast, and secure as your shopping experience on our website.
Orders are typically processed within 1–2 business days. Delivery within Dubai and nearby emirates takes 5–12 working days from order confirmation. Orders to remote areas may require additional time.
Delivery Timeline
We currently deliver to all seven Emirates:
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Dubai
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Abu Dhabi
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Sharjah
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Ajman
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Umm Al Quwain
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Ras Al Khaimah
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Fujairah
For international shipments or special delivery requests, please contact info@tanin.ae prior to placing your order.
Delivery coverage
Refund Policy
Your satisfaction is important to us. If you are not completely happy with your purchase, we’ll do our best to make it right.
Return Eligibility
You may request a return within 7 days of receiving your appliance, subject to the following conditions:
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Product must be unused, in original packaging, and free of damage
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Return must be initiated by email to info@tanin.ae
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Appliances that have been installed or used cannot be returned unless faulty
Refund Process
Once your return is received and inspected:
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A refund will be issued within 7 business days via your original payment method
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If an item was returned due to customer error or change of mind, a 10% restocking fee may apply
Faulty / Damaged Products
If your appliance arrives damaged or with a manufacturing defect:
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Notify us within 48 hours
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We will arrange for pickup, inspection, and replacement/repair as needed
All warranty issues are handled directly by Tanin’s support team.