Terms & conditions

Modern Bosch kitchen with stainless steel refrigerator, oven, and washing machine

Bosch stand mixer with stainless steel bowl and glasses of juice on kitchen counter

Bosch stainless steel refrigerator in a minimalist kitchen with wooden shelves

Terms & conditions

Welcome to Tanin, the UAE-based retailer dedicated to offering genuine Bosch appliances at exceptional value. Please read the following Terms & Conditions carefully. By accessing or using our website (www.tanin.ae), placing an order, or interacting with any of our services, you agree to be bound by the following terms.

If you do not agree with any part of these terms, please refrain from using the website.

Tanin General Trading, hereafter referred to as "Tanin," is an independent, authorized retailer and reseller of genuine Bosch-branded home appliances. We operate as a licensed partner of Bosch agents for sourcing our inventory. While all products offered by Tanin are 100% authentic and are sourced from licensed Bosch distributors, it is essential to note that Tanin operates independently and is not officially affiliated with the Bosch Group or BSH Home Appliances Corporation.
Our commitment to quality and customer satisfaction is at the forefront of our operations, as we provide high-quality Bosch appliances at competitive prices. However, Tanin is an independent entity, and any correspondence, inquiries, or issues related to product guarantees and warranties must be directed to Tanin and not to Bosch or any affiliated companies.

By accessing or using the Tanin website, you, the user, agree to comply with these Terms & Conditions and any applicable laws and regulations. You acknowledge that the use of this website is governed by the terms set forth herein, and any violation of these terms may result in the restriction or termination of access to the website.
You agree to refrain from the following:

Violating any applicable laws, rules, or regulations governing online activity.
Impersonating another individual, business, or entity, or representing any false affiliation with any person or entity.
Reusing our content, branding, design, or layout for commercial purposes without the express written consent of Tanin.
Introducing harmful software, viruses, malware, or any code designed to disrupt, disable, or damage the functioning of the website.
Engaging in data scraping, data mining, or extracting data from the website through automated means without prior consent.

Tanin reserves the right, at its sole discretion, to limit or restrict access to users who violate these terms, including taking legal action as necessary to enforce these provisions.

Tanin strives to provide accurate and up-to-date product descriptions, specifications, and images for all items listed on the website. However, we acknowledge that certain discrepancies may occur due to variations in display settings, product model variations, or updates to product specifications from the manufacturer. All product descriptions and images are provided based on the best available information at the time of publication.

Product availability is subject to change and may not be guaranteed until confirmed by Tanin during the order confirmation process.
Pricing and specifications are subject to change at any time and may not always reflect real-time updates from manufacturers.
Product images and representations may differ slightly from the actual product due to lighting, resolution, and individual monitor settings.

Tanin is not responsible for any inaccuracies or omissions in product descriptions or images, and we encourage customers to contact us directly for any clarifications before placing an order.

By placing an order through the Tanin website, you are making an offer to purchase products subject to these terms. Tanin reserves the right to accept or decline any order at its sole discretion. No order is considered accepted until payment has been processed and inventory has been verified.

Payment Processing: Payments are processed at the time of order and must be successfully cleared before any order is confirmed. Orders are subject to the availability of stock and the verification of payment.
Order Cancellation: Tanin reserves the right to cancel or refuse an order at any time, especially in cases of fraud, unavailability of stock, or incorrect pricing.
Quantity Restrictions: Tanin may, at its discretion, limit the quantities available for purchase on the website to prevent excessive orders from individual customers or businesses.
Price Adjustments: Prices for products and services are subject to change without prior notice. Tanin reserves the right to adjust pricing and product details, including sales promotions, without prior notification.

Payment methods, including credit card details, bank transfers, and payment gateways, will be disclosed during the checkout process. For questions related to payments, customers may contact our support team directly.

All content on the Tanin website, including but not limited to images, logos, graphics, text, design elements, and software, is the intellectual property of Tanin or its licensors. As such, all content is protected under copyright, trademark, and other intellectual property laws.

Usage Restrictions: You may not copy, reproduce, distribute, or modify any part of the website, including text, images, logos, or designs, for any commercial purpose without the prior written consent of Tanin.
Unauthorized Use: Any unauthorized use of website content, including scraping, redistribution, or reverse engineering, will result in legal action and immediate termination of access to the site.

To the fullest extent permitted by applicable law, Tanin shall not be liable for any indirect, incidental, special, or consequential damages, including, but not limited to, loss of revenue, profits, or business opportunities, arising from the use or inability to use the website, the products, or any linked third-party sites.

Limitation of Liability: Our liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid for the product or service in question.
Use of Products: Tanin is not responsible for any damages resulting from improper use, installation, or maintenance of products, nor for any third-party actions regarding the service or warranty of products.

The Tanin website may contain links to external websites, services, or resources that are not operated or controlled by Tanin. These links are provided for convenience and informational purposes only, and Tanin is not responsible for the content, accuracy, or availability of these external sites.

No Endorsement: The inclusion of any third-party links does not imply endorsement, approval, or association with the external site or service unless explicitly stated.

Tanin makes no representations or warranties regarding the security or privacy practices of third-party websites and encourages users to review the privacy policies and terms of those sites.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes that arise from or are related to these terms shall be subject to the exclusive jurisdiction of the courts in Dubai, United Arab Emirates.

Tanin reserves the right to modify, update, or change these Terms & Conditions at any time without prior notice. Any changes made to these terms will be posted on this page with an updated "Last Modified" date.
It is your responsibility to periodically review these terms for any updates or changes. Continued use of the website after any such updates constitutes your acceptance of the modified terms.

In addition to these Terms & Conditions, Tanin has other policies that govern various aspects of its operations. These additional policies provide further clarity on specific issues such as:

Shipping & Delivery - Information on shipping methods, timescales, and costs.
Returns & Refunds - Conditions for product returns, exchanges, and refund procedures.
Warranty - Details on product warranties and claims processes.
Privacy Policy - How Tanin collects, uses, and protects customer data.
Contact & Support - How to get in touch with our support team for assistance.

For more detailed information on any of the above policies, please refer to the relevant sections accessible via the website footer or menu.

Terms of Business

At Tanin, our goal is to ensure that every transaction is clear, fair, and transparent—from the moment you browse our website to the day your appliance is delivered and beyond. These Terms & Business outline how we operate as a company, what you can expect from us, and the principles that guide every order we fulfill.

For a more detailed breakdown of legal responsibilities, please refer to our full Terms & Conditions.

Product Authenticity
Tanin General Trading, a registered entity operating under the name "Tanin," is a licensed and independent retailer of genuine Bosch-branded home appliances. All products listed on our website are exclusively sourced through authorized Bosch agents within the designated geographic region, ensuring that our customers receive products that are 100% original and meet all of Bosch’s manufacturing standards. We do not engage in the sale of used, refurbished, grey-market, or parallel-imported products, which may not be subject to the same quality and regulatory standards as those sourced directly through authorized channels.

Every appliance purchased through Tanin is accompanied by authentic Bosch labeling, ensuring clear traceability to the original manufacturer.
Model integrity and full manufacturer traceability are central tenets of our operations, ensuring each product conforms to the Bosch standards of safety, quality, and performance.

Tanin’s commitment to product authenticity and consumer protection reflects our dedication to providing only the highest quality, verifiable Bosch appliances.
Pricing
The prices quoted for all products available for purchase on www.tanin.ae are denominated in United Arab Emirates Dirhams (AED) and are inclusive of the Value Added Tax (VAT) unless explicitly stated otherwise within individual product descriptions or the checkout process.

All product pricing is reflective of our direct sourcing model, which enables Tanin to offer competitive pricing below traditional retail prices while ensuring that all items meet the Bosch brand’s exacting standards.
Please note that prices are subject to change without prior notice. While we endeavor to provide up-to-date pricing information, the final price applicable to your order will be determined at the checkout stage, and it will be binding once the transaction is completed.

Tanin reserves the right to adjust prices, as necessary, to reflect changes in market conditions, currency fluctuations, or the cost of sourcing and stocking products. These adjustments may occur without prior warning.
Delivery
Tanin provides delivery services to customers located in all seven Emirates of the United Arab Emirates (UAE). The following terms govern our delivery service:

Delivery will occur to the doorstep of the address provided at checkout. Unpacking, installation, or any other post-delivery services are not offered unless otherwise expressly stated.
The typical delivery window is 1 to 3 business days, depending on factors such as location, the availability of the specific product, and logistics capabilities.

Should any delays or exceptions to this timeline occur, Tanin will provide advance notification to customers through the contact details provided during the ordering process.
Delivery responsibility: Upon successful delivery of the product to the address specified at checkout, the risk of loss or damage to the product is transferred to the customer. If the product is damaged upon receipt, it is the customer’s responsibility to immediately notify Tanin within 48 hours from the time of delivery with accompanying photographic evidence of the damage in order to qualify for replacement or warranty claims.
Shipping Responsibility
Upon delivery of the purchased product to the address provided during the checkout process, the risk of loss or damage is transferred to the customer. This risk transfer occurs when the delivery is completed at the customer’s specified address, regardless of whether the customer is present to accept the delivery.

Any damage or defects identified upon delivery must be reported to Tanin within 48 hours of receipt. Failure to provide such notice within this timeframe will result in the customer forfeiting their right to request a replacement, return, or warranty claim for the damaged product.

Please note: Photographic evidence and other supporting documentation will be required to process any warranty claims or damage reports.
Warranty & After-Sales Support
Tanin provides in-house warranty services for all appliances purchased through our website. Warranty terms are governed by the conditions set forth on each product page or the accompanying invoice at the time of purchase.
The warranty period varies depending on the type of appliance, and it covers:

Manufacturer defects
Functional issues arising under normal usage (as defined by the manufacturer’s guidelines)

However, the warranty does not cover:

Physical damage to the appliance incurred post-delivery
Improper installation or modification of the appliance by the customer
Misuse or unauthorized repair
Cosmetic defects, including minor aesthetic issues or normal wear and tear over time

For warranty claims, please contact warranty@tanin.ae, where we will review your claim and initiate the necessary steps. In some cases, product inspection and further documentation may be required to process warranty requests.
Returns & Refunds
Tanin operates a strict returns policy, where returns are only processed under the following conditions:

The item is damaged upon delivery or is non-functional.
The issue is reported to Tanin within 48 hours of delivery.
The item remains in its original, unopened packaging and has not been used or installed.

Refunds for returned items will be processed within 7 business days once the product has been inspected and deemed eligible for a refund. Refunds will be made through the original method of payment.
Tanin reserves the right to decline returns that do not meet the criteria set forth in these Terms & Conditions.
Commercial & B2B Inquiries
Tanin welcomes inquiries from contractors, property developers, and interior designers interested in purchasing Bosch appliances in bulk or for high-volume orders.
While we do not offer standard bulk discounting, we are happy to discuss custom quotes for businesses on a case-by-case basis. To request a quote, please email us at trade@tanin.ae, providing the following details:

The type of appliances required
Quantity estimates
Your project timeline

We are committed to offering tailored solutions that meet the specific needs of businesses and contractors in the UAE.
Legal & Compliance
By engaging with www.tanin.ae, you acknowledge and agree that all sales and transactions are governed by the laws of the United Arab Emirates. Any legal dispute arising from or related to these terms shall fall under the exclusive jurisdiction of the courts in Dubai, UAE.
Tanin reserves the right to amend or modify these Terms of Business at any time without prior notice. The version of these Terms available on our website at the time of your purchase will be considered final and binding.